1. ARE YOU CRUELTY FREE?
Yes we are. No animals were harmed and No animal testing on any Juvia's product
Are You Vegan ?
Most of products are vegan, All brushes are strictly cruelty free and vegan. The Nubian, Nubian 2 and Masquerade Palettes are vegan. The Saharan Palette is not Vegan
2. What Payment Options do you accept?
We accept the following forms of payment:
Wire Transfer for wholesale Orders (Optional)
3. Do you collect Sales tax
State law requires that we charge applicable sales tax on orders shipped to addresses in the New Jersey.
4. What is the best Shipping services do you offer?
We have many options for you to pick from within the USA. Below are some time frame estimates . This will help you make an informed decision, however this is just an estimate.
* USPS First Class: Small Packages 0 to 12oz : 2 to 5 days
* USPS Priority: 2 TO 5 days
* Standard: 2 to 7 days
* Fedex Ground : 2 to 6 days
International Time Frame Estimate
USPS First Class International : 10 to 30 Business Days
FedEx Ground , Priority and Economy to Canada: 1 to 2 Business Days
FedEx Ground , Priority and Economy to all other countries: 2 to 5 Business Days
Dhl Express To Canada: 1 to 2 Business Days
Dhl Express to Other Countries: 2 to 7 Business Days
5. Can I Ship Internationally?
Yes You Can. At the moment we ship world wide.
6. Can I ship internationally but with a different billing address?
No You Cannot. A kind notification will be provided after a cancellation, if this occurs.
7. Who is responsible for Customs and Duties?
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS
Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.
8. My international Mail just got returned, What do i do now?
Sadly when an international mail gets returned, shipping fees will be incurred, For the shipping and return of mail back to sender.
9. Do You Accept Wholesale Orders?
Yes we do. It’s our goal to work with small beauty boutiques around the world. Minimum for a wholesale order is $2500. Please allow 7 TO 10 Days for us to process your order. Please Email firstname.lastname@example.org
10. Do you Offer Free Shipping?
We offer free standard shipping within the US ONLY on orders $100 and above. Stay close as we offer free shipping options regularly.
11. When will My Order Ship?
During High Peak Periods and due to the high demand of some of our products, Please Allow 5 to 7 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.
12. How Can I Track My Order?
After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX OR DHL), you should easily have access to your package transit times and progress.
13. My Item was stolen, how can i get a refund?
Unfortunately, we are not responsible for lost or stolen items.
14. My item is missing in Limbo, I gave an incorrect address, Can I get a refund?
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.
15. My package was marked As Delivered but I haven't received it.
Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you.
16. My Item arrived Damaged what should i do?
Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. What to do if you receive a damaged product:
1. Send a very Clear Picture of the Damages
2. Give 6 days for us to file a claim with the carrier, once its approved we would send you a brand new product.
Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly.
Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control how products are repackaged to your destination.
17. Can I Return My Package, I changed my mind?
Sadly we are unable to give a refund for the return of our eye shadow palettes due to the low cost value of our palettes. However we would gladly replace damaged items after an insurance claim has been filed. All Eye shadow Palette sales are final.
18. Why was i charged twice for my order?
Most times when an order is placed, the payment is placed and hold and later released by your bank. When this occurs the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30 day statement and you will confirm just one transaction.
19. Where can I purchase your products ?
Our website is currently the main place for your purchase. However we do have some authorized re-sellers which would be listed shortly.