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    Have a concern? We've got your back.


    ARE YOU CRUELTY FREE?
    Yes we are. No animals were harmed and No animal testing on any Juvia's product

    What Payment Options do you accept?

    We accept the following forms of payment:

    Visa

    Master card

    American Express

    Paypal

    Wire Transfer for wholesale Orders (Optional)

    Do you collect Sales tax

    State law requires that we charge applicable sales tax on orders shipped to addresses in the New Jersey.

    What is the best Shipping services do you offer?

    Even though we have a flat shipping rate of $6.00 within the USA.

    Can I Ship Internationally?

    Yes You Can. We ship to selected countries listed on our checkout page scroll down button.


    Can I ship internationally but with a different billing address?

    No You Cannot. A kind notification will be provided after a cancellation, if this occurs.

    Who is responsible for Customs and Duties?

    WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS

    Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

    My international Mail just got returned, What do i do now?

    Sadly when an international mail gets returned, shipping fees will be incurred. For the shipping and return of mail back to sender.

    Do You Accept Wholesale Orders?

    Yes we do. It’s our goal to work with small beauty boutiques around the world. Minimum for a wholes order is $2500. Please allow 7 TO 10 Days for us to process your order. Please Email wholesale@juviasplace.com

    Do you Offer Free Shipping?

    We offer free standard shipping within the US ONLY on orders $100 and above. Stay close as we offer free shipping options regularly.

    When will My Order Ship?

    During High Peak Periods and due to the high demand of some of our products, Please Allow 5 to 7 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.

    How Can I Track My Order?

    After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX OR DHL), you should easily have access to your package transit times and progress.

    My Item was stolen, how can i get a refund?

    Unfortunately, we are not responsible for lost or stolen items.

    My item is missing in Limbo, I gave an incorrect address, Can I get a refund?


    Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.


    False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.


    My package was marked As Delivered but I haven't received it.

    Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you.


    My Item arrived Damaged what should i do?


    Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. What to do if you receive a damaged product:


    1. Send a very Clear Picture of the Damages
    2. Give 6 days for us to file a claim with the carrier, once its approved we would send you a brand new product.

    Please note USPS claims are a little more complicated and take longer .

    Can I Return My Package, I changed my mind?

    Sadly we are unable to give a refund for the return of our eye shadow palettes due to the low cost value of our palettes. However we would gladly replace damaged items after an insurance claim has been filed. All Eye shadow Palette sales are final.

    Why was i charged twice for my order?

    Most times when an order is placed, the payment is placed and hold and later released by your bank. When this occurs the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30 day statement and you will confirm just one transaction.

    Where can I purchase your products ?

    Our website is currently the main place for your purchase. However we do have some authorized re-sellers which would be listed shortly.

    Terms and Conditions

    Welcome to Juvia’s Place llc, also known on the web as juviasplace.com/ Juvias.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this business/website relationship with you. The term "us" or "we" refers to juvia’s place website. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites/ Blogs. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States. Note that we do not give special advice concerning health conditions, skin reactions and disorder. You should always check ingredients of a product before you purchase. In any case, should you suffer from an allergic reaction please contact your medical provider immediately. Please note we do not assume responsibility for any allergic reactions. We’re retailers and not manufacturers. Customers are advised to read label carefully. REVISIONS TO THIS WEBSITE TERMS OF USE WITHOUT NOTICE This TERMS OF USE for this website is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit the site for changes. Unless, in the sole opinion of the website, this policy changes so drastically as to suggest a posted notification on the site or via email, you will receive no notification of changes to this TERMS AND CONDITIONS for this website nor, under any circumstances, does this site promise notification. Your continued use of this site always evidences your acceptance of the TERMS AND CONDITIONS for this site or any modifications.

     

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