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    Shipping Questions

    SHIPPING WITHIN USA

    We offer free standard shipping within the US ONLY on orders $99 and above. Stay tuned as we offer free shipping options regularly.

    WHEN WILL MY ORDER SHIP?

    Please allow 5 to 7 days for us to process your order before shipment. 
     

    What is the best Shipping services do you offer?

    We offer different options on our website. We recommend Fedex Ground because your package is fully covered in the event it gets stolen or damaged in transit. 

     

    Can I Ship Internationally?

    Yes You Can.  We ship to selected countries listed on our checkout page scroll down button.

     

     

    Who is responsible for Customs and Duties? 

    WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS

    Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information. 


     

     

    My international Mail just got returned, What do i do now?

    Sadly when an international mail gets returned, shipping fees will be incurred. For the shipping and return of mail back to sender.


     

     

    Do you Offer Free Shipping?

    We offer free standard shipping within the US ONLY on orders $100 and above. Except for Hawaii and Alaska. Stay close as we offer free shipping options regularly.

    How Can I Track My Order?

    After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX OR DHL), you should easily have access to your package transit times and progress.

    My item is missing in Limbo, I gave an incorrect address, Can I get a refund?

    Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund. 

     

    My package was marked As Delivered but I haven't received it?

    Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. Another Option will be to ask neighboors and family members if they received your package on your behalf. Most times , issues like this get resolved by just the first scenario of being patient.   

     

    My Item arrived Damaged what should i do?

    Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. 

    What to do if you receive a damaged product:

    1. Send a very Clear Picture of the Damages

    2. Give 4 to 6 days for us to file a claim with the carrier, once its approved we would send you a brand new product.Please note USPS claims are a little more complicated and take longer . 

     

    Can I Return My Package, I changed my mind?

    Sadly we are unable to give a refund for the return of our eye shadow palettes due to the low cost value of our palettes. However we would gladly replace damaged items after an insurance claim has been filed. All Eye shadow Palette sales are final. 


     

    How Long does it take to Deliver to my country?

     

    Delivery Times vary depending on the carrier 

    USPS INTERNATIONAL delivery takes any where from 7 to 21 days. 

     

    Can I ship through a third party Logistics company?

    In some cases international customers register with logistics companies and they are given US Addresses to ship their orders to , while this is such a convenient way to ship , please know Juvia's IS NOT responsible for damages that occur during transit from your logistics partner to your final destination. 

    Shipping Cost and Taxes

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