Pricing and Billing
We accept the following forms of payment:
Visa
Master card
American Express
Paypal
Wire Transfer for wholesale Orders (Only)
State laws require that we charge applicable sales tax on orders shipped to within the United States.
No You Cannot. A kind notification will be provided after a cancellation, if this occurs.
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS
Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
Most times when an order is placed, the payment is placed and hold and later released by your bank. When this occurs the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30 day statement and you will confirm just one transaction.
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).